• The Shadows is the first National Trust for Historic Preservation site in the Gulf South. The home and garden are as breathtaking as the history preserved here.

The Shadows-on-the-Teche has a position open for a Museum Guide. This is a non-exempt, hourly position that is supervised by the Director. Hourly rate is $8.00 per hour with an expectation of 20 hours per month.

JOB SUMMARY

The Museum Guide serves as an informed and friendly ambassadors for the site and the National Trust for Historic Preservation, providing individual or groups tours to interpret the history of the site, its buildings and grounds, and placing them in historical and contemporary context for the visitor. 

DUTIES

  • Interpret the site, its architecture, landscape, and/or artifacts through interactive experiential tours that encourage visitors to better understand and appreciate the site within historical and contemporary contexts.
  • Engage visitors in active observation, discussion and synthesis during guided tours.
  • Respond to different groups of visitors (adults, school children, families) by varying tour contentand techniques as appropriate.
  • Convey the mission of the individual site and the National Trust for Historic Preservation, including announcing current initiatives and upcoming programs and events.
  • Provide exceptional customer service to all site guests and interact positively and professionally with site colleagues.
  • Assist in monitoring collections security (buildings, objects, grounds) and visitor safety, responding calmy and professionally to emergencies and promptly notifying supervisor of incidents or unsafe conditions.
  • Attend all required in-service training sessions and contribute insights drawn from tour experiences and visitor response. Participate actively in training programs and other opportunities in order to expand site knowledge and strengthen interpretive skills. This to include continued learning through onsite resources during paid down time.
  • Assist as needed with visitor services and operations, including visitor orientation, answering phones, shop retail and ticket sales.
  • Assist as needed with educational activities, special events and other additional duties and responsibilities, including office and clerical support for the site. This to include, but is not limited to, setting up and takedown for events (to include carrying tables and chairs, setting up tents, etc.), assisting with mailing campaigns, program and event preparation, dusting, vacuuming, and sweeping.

QUALIFICATIONS

  • Some experience in public speaking, presenting educational or promotional information to the public, or other customer service role. Previous experience as an educator, guide, tour leader or related role preferred; experience in a museum or historic or cultural setting a plus.
  • Proficiency in Microsoft Office Suite and social media platforms.
  • Knowledge of and enthusiasm for history, architecture, or other cultural topics related to the site preferred.
  • Effective and engaging presentation skills. Excellent verbal and written communication skills, with ability to speak and read English fluently. Bi-lingual fluency (in English and French or other language) a plus. 
  • Demonstrated ability to engage effectively with culturally diverse audiences, and audiences of varying age. 
  • Basic problem solving skills, including issue identification and prioritization.
  • Ability to adapt and be flexible in a dynamic work environment.
  • Ability to continually develop skills related to use of rapidly changing technology and communications best practices.
  • Entrepreneurial spirit and skill set a plus.
  • Ability to work some weekends, holidays, and evenings.
  • Ability to work a minimum of 8 hours per month.
  • Ability to work outdoors in varying weather conditions.
  • Minimum physical requirements include but are not limited to:  Ability to stand for periods up to 60 minutes; walk over uneven terrain; climb stairs; provide multiple guided tours a day; and lift and carry loads of up to 10 pounds on a frequent basis and occasionally more.
  • High school degree or equivalent required; BA or equivalent work experience preferred; studies in history, architecture, or other topics related to specific site programs preferred.

Complete job description can be found here. Application can be found here.

Please return completed application and signed job description to the Shadows by May 1st. Application can be hand delivered to the Shadows Visitor Center at 320 E. Main Street or emailed to shadows@shadowsontheteche.org. If emailing, include "Museum Guide Application" in the subject line.